If you have a complaint about the way the CTP Insurer is handling your claim, you should raise your concerns with the consultant handling your claim and if your complaint cannot be resolved, you should request that your complaint be referred to a senior manager at the insurer. If the issue is still unresolved, you may need to go through the insurer’s Internal Dispute Resolution process. The insurer will provide you with information about this process.
Find out about your options and how CTP Insurers are required to manage complaints and disputes.
For more information, you can contact the CTP Enquiry Helpline on 1300 303 558.