If you want to complain about a CTP Insurer’s privacy policy, or how they handle your personal information, refer to their privacy policy for instructions on making a complaint.

If you complain to the insurer, but you're not satisfied with their response, you can lodge a complaint with the Australian Information Commissioner.

The CTP Regulator’s role

The Regulator monitors CTP Insurer performance against South Australian rules and laws, including the Regulator Rules.

The Regulator does not regulate insurers' compliance with Commonwealth laws like the Australian Privacy Principles.

Privacy breaches under the Regulator Rules

CTP Insurers need to immediately tell the Regulator if they know about, or suspect, unauthorised access, use, disclosure or loss of personal information.

The Regulator then reviews the situation to determine whether the insurer has breached their contractual obligations. If they have, the Regulator can impose a financial sanction on the insurer.