This statement provides a summary of what the Regulator does, the types of documents held, and how a person can access information.

About the CTP Regulator

View the Regulator's organisation structure and roles and responsibilities.

The CTP Scheme supports the recovery of people injured in motor vehicle accidents, while also protecting motorists from the financial impact of causing injury or death on the road.

The CTP Regulator administers, oversees, and monitors the Scheme.

Public participation 

The Regulator invites public consultation on significant policies and initiatives. The public is welcome to provide feedback by:

• Contacting the CTP Regulator
• Taking part in our claimant surveys.

Documents held by the Regulator

The Regulator’s obligations under the Freedom of Information Act 1991 have been varied by the FOI Exempt Agency Regulations. This means the Regulator does not release:

• Information about individual CTP claims
• Information that is commercially sensitive, or could affect an insurer's competitive position.

The Regulator holds the following types of documents:

• Corporate files:
  • Correspondence
  • Minutes and internal memos
  • Policies, work instructions and guidelines
  • Internal reports.
• CTP claim information
• Documents published on our website: 
  • Our Strategic Plan
  • Annual reports
  • Corporate publications
  • Regulator Rules
  • CTP Insurer Deed
  • Commercial Deed and Rules
  • Consumer information brochures and fact sheets.

Making an FOI application 

An FOI application to the CTP Regulator must be made in writing and accompanied by the fee (unless a fee waiver applies).

You can make an FOI application by completing the Freedom of Information Application Form or by sending us an email or letter.

Before submitting an application, you can contact our accredited FOI Officer to discuss your application by:

• Phone: 1300 303 558
• Email: ctp@sa.gov.au
• Post: Freedom of Information Officer, CTP Regulator, GPO Box 1095, Adelaide SA 5001.

We will process your application within 30 days.

If your application results in documents being released (either wholly or partly), you'll be provided with details on where to view the documents, or copies will be provided to you. If your application is refused (wholly or partly), we will send you a letter explaining the decision.

More information about making an FOI application is available from State Records of South Australia.