How does the survey work?

An independent provider conducts a short phone survey with people who have made a CTP claim. The surveyor asks the claimant about their experience with the CTP Insurer managing their claim.

What happens with the results?

The results are used to calculate the claimant service ratings for each CTP Insurer. The higher the number, the better the insurer's service has been rated.

People's answers also help us to better understand how claimants experience the Scheme and identify possible areas for improvement.

Personal information

No personal information is collected during the survey. A person's responses are confidential, and only used for the purposes of the survey. Participation is optional.