In South Australia, Compulsory Third Party (CTP) insurance is provided by the following four approved insurers:
From 1 July 2016 to 30 June 2019 all four approved insurers are required to provide the same CTP Insurance product at the same price.
The CTP approved insurers provide CTP insurance cover for persons injured as a result of a motor vehicle accident where the owner or driver of the motor vehicle is at fault.
At the time of registration, vehicles are automatically allocated to an approved insurer. Because all four approved insurers are required to provide the same CTP Insurance product at the same price, there is no advantage in being with any particular insurer.
This means you do not need to do anything further in relation to the allocation of insurers - it’s already been taken care of for you. All you need to do is complete the registration process and we’ll look after the rest.
How to find out who your approved CTP insurer is?
From 1 July 2016, the Vehicle’s Registration Details Certificate will contain the name of your allocated approved insurer.
Alternatively, if you would like to find out who your allocated CTP insurer is before you receive your Vehicle’s Registration Details Certificate please phone the South Australian CTP Insurance Personal Injury helpline.
Where do I find my approved CTP insurer on my Registration Details Certificate?
The Registration Details Certificate is sent out by the Department of Transport, Planning and Infrastructure (DPTI), as part of the vehicle registration renewal process, together with the vehicle registration renewal invoice, CTP Insurance Premium Schedule (MR85) form and occasional promotional materials.
On the Registration Details Certificate the allocated CTP insurer is printed in two separate locations – see sample below.
Is there any advantage in changing my allocated approved CTP insurer?
No. From 1 July 2016 to 30 June 2019 all four approved insurers are required to provide the same CTP Insurance product at the same price, so there will be no advantage in being with any particular insurer.
The entitlement to compensation you may receive, should you be injured, will be the same regardless of your insurer.
I would like to change my allocated approved CTP Insurer?
Changing insurers is not actively encouraged, but if there are serious concerns and legitimate reasons for renewing a CTP Insurance policy with another of the approved insurers, we will be able to assist this process.
If you wish to apply to change your allocated CTP insurer as part of the registration process, and live within 40 km of the Adelaide General Post Office, or live in a rural township with a Service SA Centre you are required to complete the following process.
Three step process:
- Attend in person at a Service SA Customer Service Centre;
- Complete the required Change of Allocated Insurer form; and
- Satisfy Service SA’s identification verification process.
Regional customers who are located more than 40km from the Adelaide General Post Office and live in an area without a Service SA Centre can contact the Service SA Customer Service Helpline on 13 10 84. A Change of Allocated Insurer form will be sent out to you once your identity has been provided to Service SA and verified. The completed form will then need to be returned to the South Australian CTP Insurance Regulator’s Office:
A completed Change of Allocated Insurer form requesting to change your allocated approved CTP insurer will be reviewed by the South Australian CTP Insurance Regulator’s Office. If the CTP Insurance Regulator’s Office requires further information, they will contact you.
Following receipt of your completed Change of Allocated Insurer form you will be notified in writing of the Regulator’s decision as to whether or not to approve your request to change insurers. If your request is approved, details of your updated allocated approved insurer will be provided on the documentation supplied at the next renewal period.