Our claimant surveys

The Regulator undertakes telephone surveys periodically with people who make claims.

The information collected in these surveys assists us in measuring, monitoring and reporting on claimants’ satisfaction with their CTP insurer. Information gathered through our surveys is collated into overall satisfaction scores and is not attributable to claimants as individuals. Claimants may choose not to participate.

The Regulator will not request or reveal any personal identifying information.