Complaints and Feedback

The CTP Regulator values your feedback.

Each Approved Insurer is required to have a complaints management system in place which is designed to assist claimants to resolve complaints or disputes.

If your complaint relates to a CTP claim currently being managed by one of the four Approved Insurers, the first step you can take is to ask your Approved Insurer to outline their complaints management process and review your claim. You will find the Approved Insurers' contact details here.

If you are not satisfied with the outcome of the Approved Insurer’s complaints management process, you can contact the CTP Enquiry Helpline on 1300 303 558 or submit a formal complaint here.

In the event you are not satisfied with the outcome of both of these options, you can contact Ombudsman SA for further advice and assistance:

Ombudsman SA

General Enquiries

Telephone:  (08) 8226 8699
Toll free: 1800 182 150 (outside metro SA only)
Facsimile: (08) 8226 8602
Email:  ombudsman@ombudsman.sa.gov.au

Street address:  Level 9, 55 Currie Street, Adelaide SA 5000
Postal address:  PO Box 3651, Rundle Mall SA 5000

Please address ALL correspondence to the POSTAL ADDRESS